Privacy Policy

Your privacy is important to Tātaki Auckland Unlimited.

Tātaki Auckland Unlimited is a Council Controlled Organisation of Auckland Council, and consists of the following businesses and operating units:

  • Auckland Art Gallery Toi o Tāmaki
  • Auckland Conventions Venues & Events
  • Auckland Live
  • Auckland Stadiums
  • Auckland Zoo
  • Business
  • Chief Executive Office
  • Corporate Services
  • Film (Screen Auckland)
  • Invest
  • Meet (Auckland Conventions Bureau)
  • New Zealand Maritime Museum
  • Study, work and live
  • AucklandNZ.com

This Privacy Policy governs our collection, use and disclosure of your personal information (as defined in the Privacy Act 2020 (Privacy Act)) and has been prepared in accordance with our obligations and your rights set out in the Privacy Act. We may change this Privacy Policy from time to time. 

What kind of personal information do we collect?

When we say ‘personal information’ we mean identifiable information about you, relating to your:

  • Identity including your name, marital status, title, date of birth and gender
  • Contact details including your address, email address and telephone numbers
  • Financial details including bank account and payment card details
  • Transaction details including details about payments to and from you and other details of services you have requested
  • Profile information including requests made by you, your feedback and survey responses
  • Usage information including information about how you use our website, facilities and services.

We may also collect any other information provided by you in connection with, or specifically related to your communications with us or your use of our services or facilities.

If you are an artist or contractor of Tātaki Auckland Unlimited, we may also collect details on your next of kin, remuneration, driver’s license, fingerprints and other biometrics, referee details and other information which may be required to commence working for us.

When do we collect your information?

We may collect personal information about you when you or someone acting on your behalf provides information to us directly. For example, when you:

  • Apply for employment with us
  • Correspond with us, whether in person, by letter, phone, text, email, instant messages or other means of electronic communication
  • Complete and submit forms we provide for applications including for various memberships, enquiries, credit, competitions, copyright or for the use of any of our services or facilities, including signing up for and using our online services and apps, such as our online payment services
  • Use any of our services or facilities including art reproduction, copying, conservation and filming, booking activity programmes and internships
  • Subscribe to any of our newsletter or update services
  • Attend our events/facilities
  • Make use of any Wi-Fi services provided by us
  • Follow or post comments in response to our social media or other facilities such as Facebook, Twitter, LinkedIn, YouTube, etc.
  • Participate in customer research.

We may also: 

  • Keep a record of any information that you acquire from us
  • Monitor and record phone calls made to or by us for quality control or staff training purposes. If a call you make to us, or that we may make to you, is to be monitored and recorded, you will be informed of this at the time of the call.
  • Collect personal information about you from other organisations, entities or persons, such as:
    • our related organisations including Auckland Council and its other Council Controlled Organisations, in accordance with the privacy policy of those organisations.
    • the New Zealand Police, credit reporting agencies and other organisations, entities and persons where you have expressly authorised them to provide us with information.
    • our suppliers which include organisations such as: Land Information New Zealand, Quotable Value Ltd (QV), Solicitors/conveyancers
  • Ticketing agencies in accordance with the Privacy Policy of those organisations.

“Closed Circuit Television” (CCTV) is used in our facilities in order to help reduce crime and anti-social behaviour and to promote community safety. Signage advising of CCTV equipment will give notice of areas covered by such equipment.  CCTV footage will only be reviewed by authorised people in accordance with the purpose noted above or for the purposes of regularly checking the system is operational.  No attempt is made to identify individuals from CCTV footage except in relation to a reported or suspected incident requiring investigation.

Why do we collect your information?

We only collect your personal information for a specific purpose connected with the services we provide. The purpose for collecting and using your information varies according to the services you are using. In general, we collect and process your personal information fairly under the following legal bases: with your consent, in the performance of a contract with you, or to comply with laws and regulations.

TAU is an Auckland Council organisation and is required to be transparent about the businesses/organisations it hosts at events. If requested under the Local Government Official Information and Meetings Act, we may be required to release information into the public domain about who we have hosted.

If you sign up or opt-in to email communications, we collect your name and contact information so we can inform you about news, promotions or events at Tātaki Auckland Unlimited. Your contact information is also collected so that we can invite you to participate in customer research and provide feedback about our services.

What do we use your personal information for?

The personal information that we collect about you may be used to provide you with services or facilities, including:

  • Those you have requested
  • For the purpose of running competitions
  • Undertaking primary research with our visitors, customers, providers and stakeholders
  • Collecting marketing data; and
  • Assisting Auckland Council and other Council Controlled Organisations to provide such services or facilities to you
  • To positively confirm your identity. This is to avoid inappropriate release or use of your information
  • To respond to correspondence or to provide you with information that you have requested
  • To process your application for any services provided by us e.g. conservation work, art reproduction requests, programmes such as holiday programmes and booking spaces for use for which you have applied
  • To process your application to use or to register for any of our services or facilities, including our online services and memberships
  • To process payments received or made by us, and to remind you of any payments that might be owing to us
  • To respond to your requests, enquiries or feedback, or for customer care related activities
  • To provide you with information about our events, news, services or facilities, or the events, news, services or facilities of Auckland Council and other Council Controlled Organisations that we consider may be of interest to you
  • To comply with relevant laws and regulations
  • To carry out activities connected with the running of our business or operations such as personnel training or testing and maintenance of computer and other systems
  • For any specific purpose which we notify you of at the time your personal information is collected
  • For general administrative and business purposes.

Who do we share your personal information with?

We may disclose your personal information to:

  • Any person engaged by us to provide products or services to you on our behalf, where your personal information is necessary for the provision of those products or services.
  • Providers who are engaged by us for the purpose of conducting research and evaluation.
  • Auckland Council, and other Council Controlled Organisations, in order to assist with the functions and services that they provide.
  • A third party if we are required to do so under any laws or regulations, or during legal proceedings or other investigations.  This may include sharing CCTV footage with the New Zealand Police or other public sector agencies where criminal activity is reported or suspected.  The New Zealand Police may also access live feeds from certain CCTV cameras from time to time, for law enforcement, investigation and emergency response purposes.
  • A third party who provides data hosting services who may be based in other countries such as Australia or the USA. Appropriate safeguards are put in place to ensure adequate protection of information
  • Any person you expressly authorise us to disclose your personal information to, including third party event organisers.

What if you do not provide us with the personal information we have requested?

If you do not provide us with all of the personal information that we request from you, we may not be able to adequately respond to your correspondence, process any applications you have submitted, provide the services or facilities you have requested, process payments or otherwise deal with any requests or enquiries you have submitted.

In some circumstances, failure to provide information when requested may be unlawful, and/or result in legal consequences. These circumstances and the potential consequences will be explained to you when your personal information is collected.

How do we protect your personal information?

Looking after your information is our priority. We are committed to protecting your personal information and will take reasonable steps to ensure it is:

  • Protected against loss, damage, misuse and unauthorised access. We restrict access to personal information to those individuals who need access to this information in order to assist us in performing our duties and obligations.
  • Accurate, up to date, complete, relevant and not misleading.

How long will we hold your personal information?

To determine the appropriate retention period of your information, we consider the nature, sensitivity, appropriate legal obligations, the potential risk of harm from unauthorised disclosure, the purposes for which we process your information and whether these purposes can be achieved though alternative means.

The Public Records Act 2005 requires us to retain “protected records” indefinitely. In some circumstances, your personal information may be included within a protected record.

What are your rights?

You own your personal information. You have the right to know what information we hold about you, to request a copy and to request that we correct your information if inaccurate. Your rights of access to and correction of any personal information we hold about you are subject to the procedures set out in the Privacy Act.

Accessing your information or obtaining a copy of your information

You may request confirmation of whether or not we hold any personal information about you and you may request access to your personal information that we hold. If you request to access your information, we take steps to confirm that you're authorised to be given access. This might involve asking you some security questions and checking your identity documents. Once we have verified your identity we will provide you with such confirmation and access unless one of the grounds for refusal to do so under the Privacy Act applies.

Updating and correcting your information

If you think the information we hold about you is inaccurate, you may request changes to your personal information. If we agree that your personal information is to be corrected, we will provide you with an amended record of your personal information if requested. If we do not agree that the information needs to be corrected, we'll make note of your request on the disputed information as a "statement of correction".

We will endeavour to respond to your request as quickly as possible and no later than 20 working days after you make your request. Email us at privacy@aucklandunlimited.com or use the postal address provided below.


Research and evaluation

Tātaki Auckland Unlimited (TAU) conducts research with customers, stakeholders, and providers to:

  • Measure customer satisfaction with products, services, and the facilities we manage.
  • Understand our customer and stakeholder needs for the purpose of developing new products and services.
  • Seek feedback on a range of things from attitudes and behaviours to pricing of our products and services.

The research conducted is distinct and separate from other marketing and communication activities.

All survey invitations include an ‘unsubscribe’ option which if selected, will opt you out of future research conducted by the TAU research and insights team .

The TAU research and insights team are members of the Research Association New Zealand (RANZ) and subscribe to the RANZ code of practice.

What happens to your information when you visit our websites?

When you visit one of our websites, we may use technology solutions such as "cookies" to provide you with better access to tailored information and services on the websites and to better serve you when you return to them. 

We also share information with Tourism NZ to enable more effective delivery of advertising to people who have visited relevant areas of our aucklandnz.com website.

We may collect, hold, and use statistical information about visits to help us improve our website, for instance:

  • Your IP address
  • The search terms you used
  • The pages accessed and the links you clicked
  • The date and time you visited the site
  • The referring website (if any) through which you clicked through to our website
  • Your operating system (eg Windows XP, Mac OS X)
  • The type of web browser you use (eg Internet Explorer, Mozilla Firefox)
  • The make and model number of the mobile device used to visit our site.

The information collected is aggregated. IP addresses are masked so that they cannot be used to identify individuals.

Our internet service providers may also make a record of your visit and log information for statistical purposes. This information is only analysed on a bulk basis for broad demographic content. Individual use is not analysed. We do not attempt to identify users or their browsing activities unless they choose to give us personal information while using our website.

Cookies and other tracking technologies

When you visit one of our websites, we may use “cookies” to provide you with better access to tailored information and services. Cookies are small files of data that record information about your visit to a website or application. We also use other tracking technologies, similar to cookies, to monitor how you use our websites. The information provided is aggregated and we do not attempt to identify individual users or their browsing activities.

Some cookies and technology are necessary for our websites to function. These include:

  • Essential cookies: Some cookies are necessary for the core functionality of sites. Our websites cannot function properly without these.
  • Analytical cookies: These help us study user behaviour, mostly to see if site users can find what they are looking for and can act on it. They allow us to recognise and count the number of visitors and see how they move around our website.
  • Facebook cookies: These cookies may be used to collect information about how our advertising is performing. When you are logged into your Facebook account while visiting our website, Facebook may receive your information or activity on our website. You can update your preferences on this at any time.

Google Analytics
Google Analytics is an online service to track and report website traffic. Google can use the data it collects to track and monitor the use of our online services. This data is also shared with other Google services (such as its search engine) where it may be used to personalise advertising to match your online profile.

You can choose not to be involved with Google Analytics by installing a small piece of software on your browser. This software prevents your online activity data being shared with Google Analytics.

More information about Google Analytics’ privacy practices can be found at Google’s privacy policy and terms of use.

Google Tag Manager (GTM)
A website “tag” is a small item of online code, similar to a cookie, that can be used to measure web traffic and visitor behaviour across sites. Google Tag Manager reads these JavaScript and HTML tags and pushes the data to our Google Analytics account.

More information about GTM can be found at Google’s privacy policy and terms of use pages.

Google Floodlight
Floodlight is a tracking system for tags that can measure the effectiveness of advertising and marketing campaigns. We use it to track activity on our webpages to see what a user is doing when they visit our site.

Our cookies and tags do not retain personal data and cannot be used for personal identification. You can choose not to receive activity tags for advertising by visiting Google's ad settings page or changing the settings on your browser. More information can be found in Google's privacy policy.

ChatGPT

In our commitment to maintaining a safe and respectful online environment, we use ChatGPT, an advanced artificial intelligence service provided by OpenAI, for content moderation purposes. ChatGPT assists in reviewing and analysing user-generated content to identify and address potential violations of our content standards (see 'Collections' in our Terms & Conditions). Please be aware that while ChatGPT processes and analyses content, it is designed to respect user privacy. Our moderation process with ChatGPT does not contain personally identifiable information. Any data that is shared with ChatGPT for moderation is handled in accordance with our Privacy Policy to ensure information remains secure and private.

Microsoft Clarity

To enhance the user experience on our website, we use Microsoft Clarity, a web analytics tool provided by Microsoft. This tool helps us understand how visitors interact with our site, providing insights into clicks, scrolling behaviour, and heatmaps. Microsoft Clarity operates in compliance with our privacy standards, ensuring that data collection is anonymised and used solely for improving website functionality and user experience. We do not use Microsoft Clarity to collect personal information without consent, and all data is processed in alignment with our privacy commitments.

Who can you contact for further information?

You can contact us at any time to ask about our privacy policy, privacy practices, to let us know that you're concerned about anything or make a complaint about the way we've handled your personal information.

Tātaki Auckland Unlimited Privacy Officer

Email address: privacy@aucklandunlimited.com
Postal Address: PO Box 5749, Victoria Street West, Auckland 1142

If you're not satisfied with the way we've handled your complaint, you have the right to make a complaint to the Office of the Privacy Commissioner.