Terms & conditions

Tātaki Auckland Unlimited is a Council Controlled Organisation of Auckland Council, and owns or operates the following websites:

By accessing or using these websites and any online services, you are deemed to have accepted Tātaki Auckland Unlimited's terms and conditions of use. These include the terms and conditions set out in this page, together with any applicable terms or conditions on other parts of this website relating to any information content or online services.

Tātaki Auckland Unlimited may make changes to these websites, online services, or to its terms and conditions of use at any time without notice.

You agree that your use of these websites and any information and online services will comply with Tātaki Auckland Unlimited's terms and conditions and with all applicable laws.

Online services

Online services means any services Tātaki Auckland Unlimited provides online through these websites for users to access, including for the provision of certain information, bookings and applications, and processing transactions and payments.

Registration for online services

Some online services (including access to information and certain parts of these websites) are only available to users who register for those services or for access. You must provide current, complete, and accurate information as part of any registration application. Tātaki Auckland Unlimited may reject an application for registration.

If you register for such online services or access, and are issued with a username and password, you will be responsible for any use of online services and these websites through use of your username and password, and must keep your username and password secret and secure.

Transactions

Transactions (including payments) through online services are binding on you.

You should keep a copy of any transaction confirmation for your records.

You are entirely responsible for the accuracy of all details (including credit card details) you provide in relation to transactions you make through online services.

Termination of your online services registration

You may terminate your registration and use of online services by submitting a request that Tātaki Auckland Unlimited deletes your registration (including your username and password, if applicable).

Tātaki Auckland Unlimited may terminate your registration and use of any online services and these websites immediately without notice if in Tātaki Auckland Unlimited's opinion you have breached any of Tātaki Auckland Unlimited's terms and conditions, or your use is unlawful, unauthorised, dishonest, or inappropriate.

Any termination of your registration and right to use online services and these websites will not affect any rights or obligations which have accrued prior to termination.

Copyright

The material provided on these websites is either owned or licensed by Tātaki Auckland Unlimited and is subject to copyright law.

You are not permitted to copy and sell or exploit for commercial purposes, any material on these websites.

You are permitted to access, view, print, and copy the material on this website for non-commercial personal or internal business purposes.

You may also reproduce material on this website free of charge and without further permission, so long as you:

  • do so for informational purposes
  • reproduce it accurately
  • do not use it in a misleading or derogatory context
  • acknowledge that the information is sourced from Tātaki Auckland Unlimited and is subject to copyright.
  • However, registered and unregistered trademarks, logos, and service marks used on this website and the online services (which are owned by Tātaki Auckland Unlimited or others) must not be used without specific prior written permission of the owner.

Links to other websites

These websites may include links or references to other websites.

Tātaki Auckland Unlimited does not control or endorse those websites and are not responsible for their content or activity.

Your use of such links and other websites is your responsibility and is at your own risk.

Information sent electronically

By using these websites and any online services, you agree to provide information and documents in electronic form and to the standards (and in the form) required for the relevant transaction, and you agree to receive information and documents from us, including in electronic form.

If someone submits or requests information on your behalf, we will treat that person as your agent and assume they have your consent to submit the information, make the request, and to receive information and documents from us in electronic form.

Disclaimer and exclusion of liability

These websites are provided for your use 'as is'. Your reliance upon and use of these websites, their content and any online services, is entirely at your own judgement and risk.

Tātaki Auckland Unlimited has made every reasonable effort to ensure that these websites, online content and the online services:

  • contain current, accurate and complete information
  • function correctly
  • are available to and accessible by you and that access is uninterrupted;
  • are provided through a secure website
  • are free of errors, defects, viruses, malware or other harmful components
  • do not infringe any person's rights.

However, to the maximum extent permitted by law, Tātaki Auckland Unlimited does not (expressly or impliedly) warrant any of those things.

Where these websites allow users to post opinions and comments, they are the opinions and comments of the user, not Tātaki Auckland Unlimited.

Tātaki Auckland Unlimited will try to correct any error, inaccuracy or defects, and remove any inappropriate or infringing content, brought to its attention or that it becomes aware of.

To the maximum extent permitted by law, Tātaki Auckland Unlimited excludes and disclaims:

  • all representations and warranties of any kind (express or implied) in relation to these websites or the online services and the content, information and services provided on or through this website or the online services including, without limitation, any implied warranties of:
  • merchantability
  • suitability
  • satisfactory quality
  • fitness for purpose
  • freedom from computer virus or malware
  • security
  • the availability of this website
  • the accuracy or completeness of information
  • or non-infringement
  • all liability for any loss or damage arising from the direct or indirect use of, or inability to use, these websites, their content or the online services (including where you view, access, download, use or rely upon content, or link to these websites or the online services), or from the corruption or loss of any data, inaccurate data entry or the interception or 'hacking' of data by unauthorised third parties
  • all responsibility and liability for the security of your username and password for any online services, or for online services, activity conducted in connection with your username and password (whether authorised by you or not).

Cookies and other tracking technologies

When you visit one of our websites, we may use “cookies” to provide you with better access to tailored information and services. Cookies are small files of data that record information about your visit to a website or application. We also use other tracking technologies, similar to cookies, to monitor how you use our websites. The information provided is aggregated and we do not attempt to identify individual users or their browsing activities.

Some cookies and technology are necessary for our websites to function. These include:

  • Essential cookies: Some cookies are necessary for the core functionality of sites. Our websites cannot function properly without these.
  • Analytical cookies: These help us study user behaviour, mostly to see if site users can find what they are looking for and can act on it. They allow us to recognise and count the number of visitors and see how they move around our website.
  • Facebook cookies: These cookies may be used to collect information about how our advertising is performing. When you are logged into your Facebook account while visiting our website, Facebook may receive your information or activity on our website. You can update your preferences on this at any time.

Google Analytics

Google Analytics is an online service to track and report website traffic. Google can use the data it collects to track and monitor the use of our online services. This data is also shared with other Google services (such as its search engine) where it may be used to personalise advertising to match your online profile.

You can choose not to be involved with Google Analytics by installing a small piece of software on your browser. This software prevents your online activity data being shared with Google Analytics.

More information about Google Analytics’ privacy practices can be found at Google’s privacy policy and terms of use pages.

Google Tag Manager (GTM)

A website “tag” is a small item of online code, similar to a cookie, that can be used to measure web traffic and visitor behaviour across sites. Google Tag Manager reads these JavaScript and HTML tags and pushes the data to our Google Analytics account.

More information about GTM can be found at Google’s privacy policy and terms of use pages.

Google Floodlight

Floodlight is a tracking system for tags that can measure the effectiveness of advertising and marketing campaigns. We use it to track activity on our webpages to see what a user is doing when they visit our site.

Our cookies and tags do not retain personal data and cannot be used for personal identification. You can choose not to receive activity tags for advertising by visiting Google's ad settings page or changing the settings on your browser. More information can be found in Google's privacy policy.

ChatGPT

By using our services, you acknowledge and agree that we use ChatGPT, an artificial intelligence tool developed service provided by OpenAI, to assist in content moderation. This technology supports our efforts to maintain a respectful and safe online environment by helping identify and address content that may violate our content standards (see "Collections" below). Your use of our services authorises us to process your content through ChatGPT for moderation purposes. Please note that this process is in place to enhance the quality and safety of our service and is conducted in alignment with our commitment to user privacy and data protection.

Microsoft Clarity

By accessing and using our website, you consent to the use of Microsoft Clarity, a web analytics tool that assists us in analysing how users engage with our site. Microsoft Clarity provides us with aggregated data on user interactions, such as mouse movements, clicks, and scrolling activity, enabling us to optimise and enhance your experience. It is important to note that the data collected by Microsoft Clarity is used exclusively for analytical purposes and is handled in accordance with our commitment to privacy and data security. Your continued use of our site signifies your agreement to the collection and use of this information as described.

Collections

By using the collection sharing feature of Discover Auckland ("the Website"), you agree to be bound by the following terms and conditions:

  • Content Ownership: The content added collections is owned by Tātaki Auckland Unlimited, and its third party partners. Tātaki Auckland Unlimited reserves the right to adapt, modify, distribute, and publish any collection (including notes) that is submitted by its users.
  • Display of Name: You acknowledge and agree that your name (as provided during registration) will be displayed alongside the submitted collection when it is shared with others.
  • Moderation: The Website uses a combination of automated and manual tools to moderate submitted content for profanity and inappropriate content. While we strive to maintain an accurate moderation system, we cannot guarantee that all objectionable content will be detected. You acknowledge that the Website is not responsible for the accuracy, completeness, or suitability of the moderation process.
  • Prohibited Content: You agree not to submit collections or notes that contain any of the following:
    • Profanity, hate speech, discriminatory or defamatory content.
    • Sexually explicit material, or adult content.
    • Violent or graphic content that promotes harm or illegal activities.
    • Content that infringes upon any intellectual property rights.
    • Personal information of others without their consent.
    • Spam, advertisements, or unauthorized commercial content.
  • Privacy: The Website respects your privacy and handles personal information in accordance with its Privacy Policy. By using the collection sharing feature, you consent to the collection, storage, and processing of your personal information as described in the Privacy Policy.
  • Disclaimer of Warranty: The Website provides the collection sharing feature on an "as is" basis, without any warranties or guarantees of any kind, whether express or implied. You acknowledge that the Website does not guarantee the accuracy, reliability, or availability of the service and disclaims all liability for any loss or damage arising from your use of the collection sharing feature.
  • Indemnification: You agree to indemnify and hold Tātaki Auckland Unlimited, its affiliates, and their respective officers, directors, employees, and agents harmless from any claims, demands, or damages (including legal fees) arising out of or related to your use of the collection sharing feature, your violation of these terms and conditions, or your infringement of any rights of another party.
  • Modification of Terms: The Website reserves the right to modify these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the collection sharing feature after the modifications constitute your acceptance of the updated terms.
  • Termination: The Website may, at its discretion, terminate or suspend your access to the collection sharing feature without prior notice if it believes you have violated these terms and conditions or for any other reason.
  • Tātaki Auckland Unlimited delivers the Destination Partnership Programme that supports various sectors benefiting from our region’s visitor economy. This membership programme provides partners with benefits on the Discover Auckland website. Depending on their level of paid membership, partners can access additional benefits including the opportunity for inclusion in featured content and prioritised listings. 

Governing law

These terms and conditions and any matters or disputes connected with these websites or any online services will be exclusively governed by and interpreted in accordance with New Zealand law, and dealt with by New Zealand courts.

Contact us

If you have any feedback or comments about our websites or the online services, or if you have any concerns about the accuracy of information or material contained on this website, contact us.